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Shipping & Returns

Shipping Fees

Prices displayed on our website are for pick up ONLY (or 'click and collect') from our collection address on 23 Iridium Drive, Paget Qld 4740. Any orders which require delivery will have their shipping fees added by our sales team afterwards and the account holder will be notified. This is due to the fact that some of our webstore items are considered bulky, high risk, or overweight items and require individual shipping quotes. Please contact us if you would like a shipping price on any of our items.

All GUEST CHECKOUT purchases are Pick Up ONLY. 

Online RETAIL ACCOUNT purchases are defaulted to Pick Up orders from our collection address on 23 Iridium Drive, Paget Qld 4740. However, retail customers may request a freight quote by contacting our sales team on 07 4998 5299. 

TRADE ACCOUNT CUSTOMERS who require shipping will be charged to their account after their order has been placed. You'll also have the option to send via your own freight company account. 

 

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

SHOP NOW & MAKE IT EASY WITH CLICK AND COLLECT !